30-Day Money-Back Guarantee
We stand behind every product we ship. If you're not satisfied for any reason, we'll make it right — no hassle, no questions asked.
99%+ Purity Guaranteed — or Your Money Back
Every Rilexon batch is independently third-party tested at an accredited analytical lab. Certificates of Analysis are published openly on our COA library. If a product doesn't meet our stated purity standard, we issue a full refund immediately — no return required.
30-Day Returns
Contact us within 30 days of delivery for a full refund or replacement.
Shipment Protection
Lost or damaged in transit? We reship at no cost to you — every order, automatically.
Fast Resolution
Most issues resolved within 24–48 hours of contacting our support team.
Return & Refund Policy
- You have 30 days from delivery to request a return or refund.
- Damaged, defective, or wrong item received — we refund or reship immediately, no return required.
- Purity concern? We refund 100% — no return needed.
- Refunds are issued to the original payment method within 3–5 business days of approval.
- Unopened vials in original packaging qualify for returns within 30 days.
Shipment Protection — Included on Every Order
Every Rilexon order ships with full shipment protection at no extra cost:
- Lost in transit — we reship your full order at no charge.
- Damaged on arrival — send us a photo and we'll reship or refund immediately.
- Delayed beyond 14 business days — contact us and we'll investigate the carrier and resolve it.
How to Request a Return or Refund
- 1
Email support@rilexon.com with your order number (format: RLX-XXXXXX-XXXX).
- 2
Describe the issue — damaged, wrong item, purity concern, or missing item.
- 3
Attach a photo if relevant (damaged packaging, broken vial, incorrect product).
- 4
We'll respond within 24 hours with a resolution — refund, reship, or replacement.
Exclusions
- Returns requested more than 30 days after delivery.
- Opened or partially used products (unless defective or a verified purity concern).
- Products stored improperly by the customer (e.g. exposed to heat, not refrigerated after reconstitution).
- Custom formulations, bulk research orders, or special-request items.
- Orders refused at delivery or returned to sender due to incorrect address provided at checkout.
Need help with an order?
Our team responds within 24 hours, Monday–Friday. We're here to make it right.